{"id":291,"date":"2026-10-20T21:29:52","date_gmt":"2026-10-20T19:29:52","guid":{"rendered":"https:\/\/staging.letterknus.nl\/veelgestelde-vragen\/"},"modified":"2026-10-27T10:48:15","modified_gmt":"2026-10-27T09:48:15","slug":"veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/letterknus.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Ordering<\/h2>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I order a name garland?<\/summary>\n<p class=\"wp-block-paragraph\">Type in the name and choose a fabric for each letter. Or pick one fabric for all the letters, or let me surprise you. You\u2019ll see straight away what your garland looks like and what it costs, postage included.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How many letters fit on a garland?<\/summary>\n<p class=\"wp-block-paragraph\">Up to 15 letters, from A to Z. \u00c9, \u00c8 and \u00cb are possible too. Other letters with an accent become plain letters (\u00cf becomes I). Would you like a longer name or something else? Send me a message.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How much does a garland cost?<\/summary>\n<p class=\"wp-block-paragraph\">\u20ac4.50 per letter. So a name with 4 letters costs \u20ac18.00, plus &euro;4.35 postage.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>My fabric isn\u2019t listed. Is it still possible?<\/summary>\n<p class=\"wp-block-paragraph\">Just send me a message. I\u2019ll see whether there\u2019s something that suits what you\u2019re looking for, or I\u2019ll suggest an alternative.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I still change my order?<\/summary>\n<p class=\"wp-block-paragraph\">Email me as soon as possible at <a href=\"mailto:sabrena@letterknus.nl\">sabrena@letterknus.nl<\/a>. If I haven\u2019t started on your garland yet, I\u2019m happy to see whether it\u2019s still possible. I can\u2019t promise, because sometimes I\u2019m already sewing.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I still change my address?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, as long as your parcel hasn\u2019t been posted yet. Email me at <a href=\"mailto:sabrena@letterknus.nl\">sabrena@letterknus.nl<\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I have the garland sent to someone else as a gift?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. At checkout, tick &#8220;Deliver to a different address&#8221;. There\u2019s no receipt in the box: you\u2019ll get that by email.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I pay?<\/summary>\n<p class=\"wp-block-paragraph\">With iDEAL | Wero. If you live in Belgium, you can also pay with Bancontact.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery<\/h2>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does it take?<\/summary>\n<p class=\"wp-block-paragraph\">I make everything by hand. I usually make your order within 1 to 3 days and then post it. DHL then delivers it to your door, or PostNL if you live in Belgium. If I\u2019m away for a while, I\u2019ll say so on the site.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How much is postage?<\/summary>\n<p class=\"wp-block-paragraph\">In the Netherlands &euro;4.35 and to Belgium &euro;9.50, per order, even if you order more than one thing.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you also send to Belgium?<\/summary>\n<p class=\"wp-block-paragraph\">Yes! I send to Belgium with PostNL, for &euro;9.50. Do you live somewhere else? Send me a message and I\u2019ll see whether it\u2019s possible.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How is it packed?<\/summary>\n<p class=\"wp-block-paragraph\">In a little cardboard box, with paper and a sticker.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I collect my order?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, free of charge, in Hoofddorp. Choose &#8220;Collect in Hoofddorp&#8221; at checkout. When your order is ready, I\u2019ll send you an email. Just send me a message, and we\u2019ll arrange a time and I\u2019ll give you the address.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">The garland<\/h2>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How big are the letters?<\/summary>\n<p class=\"wp-block-paragraph\">Each letter is about 13 cm tall. The letters hang from a cord of about one metre by a little fabric loop. The cord is included.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I keep it clean?<\/summary>\n<p class=\"wp-block-paragraph\">You can always dust it or vacuum it gently (without the brush). Does your garland need a proper clean? Wash it by hand and leave it to dry on a rack.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Pacifier cord<\/h2>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>Can it have a name on it?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, I embroider a name or text of up to 12 characters, spaces included. You choose the font and the thread colour. Think of your little one\u2019s name, or who it\u2019s from, like \u2018From Grandpa\u2019.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How long is the pacifier cord?<\/summary>\n<p class=\"wp-block-paragraph\">The cord is 19 to 20 cm long, without the clip.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges and returns<\/h2>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I send my garland back?<\/summary>\n<p class=\"wp-block-paragraph\">I make a garland with a name especially for you. That\u2019s why there\u2019s no 14-day cooling-off period and you can\u2019t exchange or return it. The same goes for a pacifier cord with a name. You can <a href=\"\/en\/herroepen\/\">withdraw<\/a> from buying a pacifier cord without a name within 14 days of receiving it.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>Something\u2019s wrong with my order. What now?<\/summary>\n<p class=\"wp-block-paragraph\">Let me know within two months and I\u2019ll put it right. The cost of sending it back is then on me.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>I don\u2019t like the print after all. Can I exchange it?<\/summary>\n<p class=\"wp-block-paragraph\">Send me a message and we\u2019ll see together whether an exchange is possible. You then pay the postage and sometimes a small fee.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<details class=\"wp-block-details lk-vraag is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I reach you?<\/summary>\n<p class=\"wp-block-paragraph\">By email at <a href=\"mailto:sabrena@letterknus.nl\">sabrena@letterknus.nl<\/a> or a DM on Instagram (<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.instagram.com\/letterknus\/\">@letterknus<\/a>). You\u2019ll usually hear from me within a few hours.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>Bestellen Levering De slinger Speenkoord Ruilen en retourneren Contact<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-291","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Veelgestelde vragen | Letterknus<\/title>\n<meta name=\"description\" content=\"Alles over bestellen, verzenden, retourneren en je letterslinger of speenkoord, kort uitgelegd. Staat je vraag er niet bij? 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