These are the agreements between you and me when you order from Letterknus. I\u2019ve kept them as short and clear as I can. Any questions? Just send me an email.<\/p>\n\n\n\n
Version of 25 October 2026<\/em><\/p>\n\n\n\n Letterknus is Sabrena\u2019s sole proprietorship. I make everything myself, by hand.<\/p>\n\n\n\n These terms apply to every order from Letterknus: through this website, but also when you order from me through Instagram or TikTok. You see them before you order, and your confirmation email contains a link to them. You can save or print them. Your order is covered by the version that was on the site at the moment you ordered.<\/p>\n\n\n\n I make every garland and every pacifier cord by hand. That makes each piece a little different. Small differences from the photos are normal: in the colour of a fabric (screens show colours differently too), in exactly where the print falls on a letter, and in the shape. Sizes are approximate. That\u2019s not a fault, it\u2019s part of something made by hand.<\/p>\n\n\n\n You choose the name and the fabrics yourself. Check the name carefully before you order: I make it exactly the way you type it, with the same spelling.<\/p>\n\n\n\n Your order is complete when you click \u201cPlace order and pay\u201d and pay. You\u2019ll then get a confirmation by email.<\/p>\n\n\n\n If I can\u2019t make your order the way you ordered it after all, for example because a fabric has just run out, I\u2019ll get in touch. You then choose whether you\u2019d like something else or your money back. You\u2019ll get that money back within 14 days.<\/p>\n\n\n\n If there\u2019s an obvious mistake on the site, such as a price that\u2019s far too low, I don\u2019t have to make the order for that price. I\u2019ll let you know as soon as possible, and if you\u2019ve already paid, you\u2019ll get your money back.<\/p>\n\n\n\n All prices are in euros and are final prices. Only postage is added. You see it before you order, on the Postage and returns<\/a> page and at checkout.<\/p>\n\n\n\n You pay with iDEAL | Wero, or in Belgium with Bancontact, through Mollie. I ask you to pay the full amount straight away when you order. By law, I can\u2019t require you to pay more than half in advance. If you\u2019d like to do it differently, send me a message before you order.<\/p>\n\n\n\n Got a discount code? It works as described with it, for example once per customer or until a certain date. You can\u2019t exchange it for money.<\/p>\n\n\n\n I deliver to the Netherlands (with DHL) and Belgium (with PostNL). You can also collect your order in Hoofddorp, free of charge; I\u2019ll then email you the address and we\u2019ll arrange a time. I usually make your order within 1 to 3 days, and then it goes in the post. If I\u2019m away for a while, I\u2019ll say so on the site, so you know before you order.<\/p>\n\n\n\n You\u2019ll have your order within 30 days at the latest, unless we agree otherwise. If I can\u2019t manage that, you may cancel your order free of charge and you\u2019ll get your money back within 14 days.<\/p>\n\n\n\n Until the parcel reaches you, it\u2019s my responsibility. If it gets lost or damaged on the way, let me know and I\u2019ll sort it out. Please do fill in your address correctly. If a parcel comes back because the address was wrong, we\u2019ll talk it over. Sending it again then costs postage once more.<\/p>\n\n\n\n With a name, it\u2019s made to order.<\/strong> I make a garland with a name and a pacifier cord with an embroidered name especially for you. That\u2019s why there\u2019s no 14-day cooling-off period and you can\u2019t return them. This is also stated on the product page and at checkout. If something is wrong with it, section 8 of course still applies.<\/p>\n\n\n\n Pacifier cord without a name.<\/strong> For this you have a 14-day cooling-off period, starting the day after you receive it. You don\u2019t have to say why.<\/p>\n\n\n\n What you buy from me must be what you may reasonably expect. That\u2019s your legal guarantee, and it applies to made-to-order items too.<\/p>\n\n\n\n Normal wear and tear isn\u2019t covered. Nor is damage caused by not following the washing instructions or the warnings.<\/p>\n\n\n\n Don\u2019t like the print on your name garland after all? That\u2019s not a fault, but do send me a message. We\u2019ll see together whether an exchange is possible. You then pay the postage and sometimes a small fee.<\/p>\n\n\n\n You can read more about your legal guarantee rights on the European Union\u2019s website: europa.eu\/youreurope\/guarantees<\/a>.<\/p>\n\n\n\n A letter garland is decoration, not a toy. Please note: the cord is long. Hang the garland securely on the wall, out of reach of little ones.<\/p>\n\n\n\n The pacifier cord comes with a warning and instructions for use. You\u2019ll find them on the product page. Read them carefully and follow them.<\/p>\n\n\n\n Not happy with something? Email me at sabrena@letterknus.nl<\/a>. You\u2019ll usually hear from me quickly, and within 14 days at the latest. If I need more time, I\u2019ll let you know within those 14 days when you\u2019ll get an answer.<\/p>\n\n\n\n If we can\u2019t work it out together, you can get advice from ConsuWijzer<\/a> (the Dutch consumer information service), or take it to court.<\/p>\n\n\n\n1. Who I am<\/h2>\n\n\n\n
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2. When these terms apply<\/h2>\n\n\n\n
3. Handmade<\/h2>\n\n\n\n
4. Your order<\/h2>\n\n\n\n
5. Prices and payment<\/h2>\n\n\n\n
6. Delivery<\/h2>\n\n\n\n
7. Cooling-off period<\/h2>\n\n\n\n
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8. Something wrong?<\/h2>\n\n\n\n
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9. Safe use<\/h2>\n\n\n\n
10. Questions and complaints<\/h2>\n\n\n\n
11. Privacy<\/h2>\n\n\n\n