In the Netherlands I send your order with DHL, for €4.35. To Belgium it goes with PostNL, for €9.50. Because I make everything by hand, it takes a little while: I usually make your order within 1 to 3 days and then post it. It’s then delivered to your door. If I’m away for a while, I’ll say so here on the site. I pack everything in a little cardboard box, with paper and a sticker.
Live nearby? Then you can also collect your order in Hoofddorp, free of charge. Choose “Collect in Hoofddorp” at checkout. When your order is ready, I’ll send you an email. Just send me a message, and we’ll arrange a time and I’ll give you the address.
A garland with a name is made to order. That’s why you can’t exchange or return it, unless something is wrong with it. In that case, let me know within two months and I’ll put it right. The cost of sending it back is then on me.
The same goes for a pacifier cord with an embroidered name. For a pacifier cord without a name, you have a 14-day cooling-off period after you receive it. You can withdraw on the Withdrawal page, which also explains how to send it back. You pay the cost of sending it back.
Not happy with the print on your name garland after all? Send me a message and we’ll see together whether an exchange is possible. You then pay the postage and sometimes a small fee.