Ordering
How do I order a name garland?
Type in the name and choose a fabric for each letter. Or pick one fabric for all the letters, or let me surprise you. You’ll see straight away what your garland looks like and what it costs, postage included.
How many letters fit on a garland?
Up to 15 letters, from A to Z. É, È and Ë are possible too. Other letters with an accent become plain letters (Ï becomes I). Would you like a longer name or something else? Send me a message.
How much does a garland cost?
€4.50 per letter. So a name with 4 letters costs €18.00, plus €4.35 postage.
My fabric isn’t listed. Is it still possible?
Just send me a message. I’ll see whether there’s something that suits what you’re looking for, or I’ll suggest an alternative.
Can I still change my order?
Email me as soon as possible at sabrena@letterknus.nl. If I haven’t started on your garland yet, I’m happy to see whether it’s still possible. I can’t promise, because sometimes I’m already sewing.
Can I still change my address?
Yes, as long as your parcel hasn’t been posted yet. Email me at sabrena@letterknus.nl.
Can I have the garland sent to someone else as a gift?
Yes. At checkout, tick “Deliver to a different address”. There’s no receipt in the box: you’ll get that by email.
How can I pay?
With iDEAL | Wero. If you live in Belgium, you can also pay with Bancontact.
Delivery
How long does it take?
I make everything by hand. I usually make your order within 1 to 3 days and then post it. DHL then delivers it to your door, or PostNL if you live in Belgium. If I’m away for a while, I’ll say so on the site.
How much is postage?
In the Netherlands €4.35 and to Belgium €9.50, per order, even if you order more than one thing.
Do you also send to Belgium?
Yes! I send to Belgium with PostNL, for €9.50. Do you live somewhere else? Send me a message and I’ll see whether it’s possible.
How is it packed?
In a little cardboard box, with paper and a sticker.
Can I collect my order?
Yes, free of charge, in Hoofddorp. Choose “Collect in Hoofddorp” at checkout. When your order is ready, I’ll send you an email. Just send me a message, and we’ll arrange a time and I’ll give you the address.
The garland
How big are the letters?
Each letter is about 13 cm tall. The letters hang from a cord of about one metre by a little fabric loop. The cord is included.
How do I keep it clean?
You can always dust it or vacuum it gently (without the brush). Does your garland need a proper clean? Wash it by hand and leave it to dry on a rack.
Pacifier cord
Can it have a name on it?
Yes, I embroider a name or text of up to 12 characters, spaces included. You choose the font and the thread colour. Think of your little one’s name, or who it’s from, like ‘From Grandpa’.
How long is the pacifier cord?
The cord is 19 to 20 cm long, without the clip.
Exchanges and returns
Can I send my garland back?
I make a garland with a name especially for you. That’s why there’s no 14-day cooling-off period and you can’t exchange or return it. The same goes for a pacifier cord with a name. You can withdraw from buying a pacifier cord without a name within 14 days of receiving it.
Something’s wrong with my order. What now?
Let me know within two months and I’ll put it right. The cost of sending it back is then on me.
I don’t like the print after all. Can I exchange it?
Send me a message and we’ll see together whether an exchange is possible. You then pay the postage and sometimes a small fee.
Contact
How can I reach you?
By email at sabrena@letterknus.nl or a DM on Instagram (@letterknus). You’ll usually hear from me within a few hours.